Uninstalled and reinstalled Office 2013 and moved his mailbox to a different database on Exchange 2010, none of described has resolved the situation. I have created a new outlook profile, removed other users that were giving the ability to send mail on his behalf , You can recover a deleted folder (with all of its messages) if its still in your Deleted Items folder.
I disable email on both these devices but the issue still occurs. The user in question does receive email on his iphone and ipad as well.
Separate archive server which stores received emails for all our users and this is the only way we have manage to retrieve missing emails that we know of that have done a disappearing act. The email doesn't get move to deleted items, and you cannot find it via search either once it disappears. This problem doesn't affect all email, there doesn't seem to be a related pattern on why emails disappear like size or time they come in. Sent to him but he never saw because it removed itself or he happened to see it come into his inbox and disappear in front of his eyes, I have witnessed this myself. The only way he finds out an email has disappeared is either someone chasing him up for an reply to an email The problem he is having is random unread emails will disappear from his inbox.
If you have followed the steps above but you are still experiencing missing emails, please contact us so we can help you further investigate and rectify the problem.I have a user using Outlook 2013 on a Windows 8 machine. It is impossible to guarantee a delivery time for email – even though it seems email messages are delivered instantly, there are those rare circumstances that it can take hours or even days before a message is delivered to your inbox. In other words, there is a chance that your email message is only delayed, not lost. For example, if there is a high volume of email in the queue, either because there are many messages or the message are unusually large, the email will be delayed in the queue. Unfortunately, these devices and services will become slow if there should be a heavy load, or temporarily unable to transmit the email if it is down for maintenance. It is a common misconception that email delivery is instant – when emails are sent, it goes through a network cloud (such as the Internet) that is made up of a multitude of mail servers, servers, routers and other devices and services. Solution: Check your email inbox again in a few minutes or hours. There might be a delay in the delivery of your email. If you are receiving some but not all of your emails, this is most likely the reason. The emails that you are missing may have been identified as spam or junk and might have been moved to the Junk folder. Solution: Check the Junk folder in your Webmail account to see if the missing emails are there. Your missing emails might have been labeled “Junk”. While Doteasy offers both POP3 and IMAP, we recommend using IMAP as it gives you the flexibility to manage your emails from multiple devices or email clients and at the same time, providing peace of mind that if anything should go wrong with your device, you can still access your emails from your mail server using another device.įor more information on the differences between POP3 and IMAP, please check out our article POP3 vs. Because of this, IMAP makes it possible to access your emails from different devices and all changes are made at the mail server level.
When doing so, you are managing the emails directly on the mail server – no emails are downloaded to your mail client or device. Check the Inbox for the disappeared emails.
Once done, restart Outlook, go to Send/Receive, and click Update Folder.
On the other hand, with IMAP you are connecting to your mail server with your email client. To locate PST, open Outlook, right-click on your profile, and select Open File Location. When you check your emails from another computer or device, this can make it look like all the email has disappeared. In the typical POP3 setup, emails will be removed from the mail server once it is downloaded onto your computer or device. POP3 works by downloading the entire contents of your inbox to your computer. While both POP3 and IMAP are protocols used to handle incoming emails, but they differ in the way your incoming emails are handled and synchronized. Have you recently checked your email using POP3 on another computer or mobile device? If so, you might have accidentally downloaded the emails to that device, removing them from the server. Solution: If you are using multiple devices to check your emails, you may want to use IMAP instead of POP3. You noticed a large chunk of emails missing from your inbox.